Common Questions

Before sending us an email with your question, please check below for answers to commonly asked questions. If your question isn't covered here, please send us an email using the form below. Allow 3 to 4 business days to have your email answered.

Do you have a catalog?
Yes, we offer a cotton handbag catalog, to sign up for one use this link: catalog.html

Changes or cancellations of orders:
Please call us at 800-617-0087 to let us know of your change or cancellation. We cannot guarantee it will be honored if received via email.

Questions about monogramming:
vbfaq.html

I can't check out, or items don't stay in cart:
If you are experiencing problems with the shopping cart or checkout process, please be sure that cookies are enabled in your browser. Cookies store only your basket contents and do not save any personal information.